RETURNS & EXCHANGES
Your satisfaction matters to us. We stand behind every product we make.
Our Policy
We offer a 30-day satisfaction guarantee on all products. If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll make it right — no complicated processes, no runaround.
How to Request a Return or Exchange
- Email us at theperfecttallowcompany@proton.me with your order number and the reason for your return or exchange
- We'll respond within 1–2 business days with next steps
- If a return is approved, we'll provide a prepaid return label
That's it. We keep it simple because we believe in standing behind what we sell.
Refunds
Once your return is received and inspected, we'll process your refund within 3–5 business days. Refunds are issued to the original payment method.
Please allow an additional 3–5 business days for the refund to appear in your account depending on your bank or card issuer.
Exchanges
Want a different scent or size? We're happy to exchange unopened products within 30 days of delivery. Contact us and we'll sort it out.
Non-Returnable Items
- Products that are more than 50% used
- Products returned more than 30 days after delivery
- Gift cards
Damaged or Defective Products
If your product arrived damaged or defective, please email us at theperfecttallowcompany@proton.me within 7 days of delivery with a photo of the damage. We'll send a replacement immediately at no cost to you.
Subscribe & Save Orders
You can pause, skip, or cancel your subscription at any time through your account portal or by contacting us. We do not charge cancellation fees.
Questions? Reach us at theperfecttallowcompany@proton.me — we're a small team and we genuinely care about making things right.
Last updated: 2026